Should your P2P process owner be an accountant or a change manager?
Well, what should he/she be made of? First of all the question would be – what do we mean by purchase-to-pay? “Simply” transactions and an automation of them or an organisational wise change of how purchases, reciept of goods and services, the recieving of invoices as well as payments – are done. Not forgetting the suppliers that need to be “on the train”.
In this article Sharedserviceslink reasons about the qualifications of a purchase-to-pay process owner and oen of the best aspects of the conclusions are: “…a shared services organisation needs an individual who has skills which are more akin to those of sales managers” “..this person needs to be relatively persuasive and is charged with securing buy in from a whole portfolio of stakeholders.”
The question is still what shared service center can get the buy in to change whatever behaviour in the customer organisation – which would be the case if the aim is the above suggestion. Modern shared service center might tend to place more of the invoice content responsibility within the business, within procurement and place procurement close to finace. Or?
Read the article here: What to look for when recruiting a purchase-to-pay process owner