If only there was a simple answer, right? It might be argued that as soon as actions are somewhat static, that’s a process. Knowing something about human behaviour through one might argue that there is no such thing as static actions. And thus so hard to create and manufacture change that i sin any way dependent on human interaction.
Not talking about system processes here though even they are the subject of non predictable human behaviour.
In this thread at LinkedIn the pros and cons of process mapping is discussed and it is nice to see such interest and difference in opinions.
Let’s make sure we’re talking about the same thing. Firstly, there is a difference between the process and the method (steps) used in the process. A process map is a description of the steps of the process, i.e. the method. The process is the thing that executes. It’s dynamic. One execution can produce different results from the previous or next. The process map, which should really be called the “method map” is a description of the steps. It is certainly important but it doesn’t portray anything but the steps, as perceived in a standardized environments. It doesn’t show variation as executed by different people and so is not fully representative of what actually goes on. It doesn’t show dynamic behaviour. It doesn’t show “outcomes” and how they relate to factors in the process.
You could draw a process map to the finest level of detail and not discover where the impacts of risk are, or whether or not the process is achieving maximum performance, or the six sigma capability of the process. The process (method) map is an element in understanding the full behaviour of the actual executing process. My hypothesis, so to speak, is that although it’s still a part of the total picture, the more complex the process especially in execution, the less of the total picture can be gotten through process mapping.
The entire thread can be found here >>Why process mapping is not an effective tool for today’s problems.
It is a closed group; Business Process Improvement and Change Management