Imagine having to comply with 170 or so country specifications when communicating paperless with customers and suppliers. That was the case when Alcatel Lucent some five years ago chose to use their own paperless platform rather than buying an existing one. Since then the market has changed. And what better way to prove that so actually is the case (one might wonder) than when such a company need to comply further find it better to now invest in an external solution than to continue to develop their own.
EBG first met Guillaume Hatt, then Alcatel Lucent, some five years ago and a lot has happened since. Apart from the solutions market having evolved, Alcatel Lucent has since joined Nokia.
Why automate? From a receiving side automation is an efficiency aspect, from a sending side the different mandates are key drivers.
In the below interview you get to hear the story behind the choices made, the thoughts on market development and ideas for the future.